Patient-Centered Medical Home

• Have you see your preferred doctor whenever possible
• Respect your privacy–your medical information will not be shared with anyone unless you give us permission or it is required by law
• Provide care by a team of medical personnel led by your doctor
• Give care that meets your needs and fits with your goals and values
• Have access to care 24 hours a day, 7 days a week
• Tell you about your health and illnesses in a way you can understand
• Take care of acute illnesses, long term disease, and give advice to stay healthy

• Tell us what you know about your health and illnesses
• Tell us about your needs and concerns
• Take a personal role in helping to plan for your care
• Follow the care plan that is agreed on– or let us know why you cannot so that we can try to help, or change the plan
• Tell us what prescription and non-prescription medications you are taking
• Let us know when you see other doctors and what medications they put you on
• Learn about wellness and how to prevent disease
• Learn about your insurance so you know what it covers and what it does not cover
• Respect us as individuals and partners in your care
• Keep your appointments as scheduled or call and let us know when you cannot
• Pay your share of the office visit when you are seen in the office
• Give us feedback so that we can improve our services

• We ask you what your health goals are or what you want to do to improve your health
• We ask you to help us plan your care and to let us know if you think you can follow the plan
• Our care-team members are providing for your complete care through new roles and tactics
• We remind you when preventative care services are due so that you have the best chance to maintain good health and diagnose problems in a timely manner.